Refund policy
Return & Refund Policy
We want you to be happy with your purchase from Valward.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
● Be unworn and unused.
● Have the original tags attached.
● Be in its original packaging (if applicable).
● Include proof of purchase.
To start a return, please contact us at admin@iamvalward.com. Once your return is approved, we’ll provide instructions for sending your item back.
Return Address:
2001 Black Canyon Rd, Crawford, CO 81415
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at admin@iamvalward.com and include photos of the issue.
Damaged or misprinted items do not need to be returned. Once we verify the issue, we’ll provide a replacement or issue a full refund.
Exchanges
We do not offer direct exchanges.
If you need a different size, simply return your item for a refund (provided it meets our return requirements) and place a new order for the correct size.
Non-Returnable Items
We cannot accept returns for:
● Worn or washed items.
● Sale or clearance items.
● Gift cards.
If you have questions about whether your item qualifies for a return, please contact us before sending it back.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card company to process and post the refund.
If you haven’t received your refund after a reasonable amount of time, please contact your financial institution first. If you still need assistance, email us at admin@iamvalward.com.