Shipping policy

Shipping Policy

Thank you for shopping with Valward.

Shipping Locations

At this time, we only ship within the United States.

Processing Time

Orders are typically processed within 2–3 business days. During periods of high order volume, processing may take slightly longer.

Shipping Time

After your order has been processed, standard shipping generally takes 3–7 business days, depending on your location and the carrier.

Please note that shipping times are estimates and are not guaranteed.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package’s progress.

Incorrect Addresses

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at admin@iamvalward.com and include photos of the issue. We’ll work quickly to make it right by providing a replacement or refund when appropriate.